We look forward to accommodating you and your family again in the future. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Please be assured that I have also forwarded your comments to our hotel and I'm sure they will take steps to make your next stay better. We stayed 9-9 thru 9-10-2019 at this hotel . I want to sincerely apologize for your stay with us. Unless you've been bitten by these critters, you don't know how miserable it is with the itching. Plus I always felt safe at the location. I hope you give us the chance to turn things around the next time you stay with us. Please be informed that I also emailed you to talk this more. See 607 traveler reviews, 79 candid photos, and great deals for Holiday Inn Express Hotel & Suites Lubbock West, ranked #6 of 74 hotels in Lubbock and rated 4.5 of 5 at Tripadvisor. Since there isn't a way to prevent them, as we do a monthly sprays and check ups at the hotel I really do want to say sorry for your stay.
Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. Wide-open skies and rugged landscape characterize this region, known as the South Plains. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. FLIES in our hotel room.
I have dropped a message via your inbox to know more about it. The room had not been cleaned. Hi katehAustin_Tx, We appreciate your loyalty as an IHG Rewards Member and thank you for leaving a review on your recent stay. I stayed at the hotel for business.
The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford.
While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. After all, everybody here wants each of our guests to leave with pleasant memories.
all around awesome place! It will be our pleasure to accommodate your stay once again should your travels bring you back in the area. We were given the worst room in the hotel- 1st room on 1st floor backed up to elevators- where we were greeted by FLIES buzzing around the last guests’ trash and forgotten belongings. was there June 26-July 2, 2019 and was bitten several times by bed bugs. We are pleased that you enjoyed your stay. We often stay at Holiday Inn Express Hotels and this one we grade an A!!
This hotel is not comparable to other HIE I have stayed in and as an IHG member, this was ridiculous!!! This is the version of our website addressed to speakers of English in the United States. Holiday Inn Express & Suites were clean.
Airconditioner perfect!!!! Wide-open skies and rugged landscape characterize this region, known as the South Plains. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. They are great. I can't say more positive things about the staff. The hotel is easy to get to and to get to other places from. I understand our staff offered another property but was sold out. We look forward to your next visit with us! The room and hotel very clean! I am going to be calling to get our points refunded as this was a Nightmare stay. I hope all is well.
Best, Kenneth F Case Manager IHGService. Now $70 (Was $̶9̶9̶) on Tripadvisor: Holiday Inn Express Hotel & Suites Lubbock West, Lubbock. there's plenty of room to hang out and relax downstairs! The experience you described certainly isn’t what we want for any guest, thwestover. Case Manager IHG Service. ... Operations Manager at Holiday Inn Express.
This is a great location for many events in the Lubbock area. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. And friendly staff staff was friendly and helpful.
The breakfast was hot and it was good. This visit to Lubbock came with a broken heart, as we came to say goodbye to a long time friend who was losing her battle with cancer. Port Ewen, NY.
He was so kind and comforting and filled with natural, I was sorry to hear that your visit with us was during a rough time time and my sincere condolences for your loss. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford.
Hi thwestover, Thank you for choosing Holiday Inn Express And Suites Lubbock West during your visit.
Desk clerk said I could go to another Holiday Inn property for the night and would not be charged. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Melissa, thanks for your comments, hope to see you soon!!
We were happy to hear that you had a great stay with us. Seriously??? Again, thank you for choosing us for your trip.
Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. The only response I've had is an email offering their sincerest apologies!!! I want to look into this. Providing simple pleasures to our guests is our goal, and it is great that you found our staff members accommodating, regrettably, your overall experience was marred by the outdated furniture, lighting and decor. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. They are so helpful. The breakfast was wonderful.
As I was going down to the desk, I was looking. holiday inn express hotel and suites lubbock west, Holiday Inn Express Hotel & Suites Lubbock West Features, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, I could not be happier with the kind gentleman Timothy that works behind the counter. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. We hope that your next visit with us is on a happy note, Needs major updating- Front desk was helpful though, This hotel is in need of a major update, including furniture, paint and lighting.
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